Exp: 6- 10 years
Base Skill Set :
· A+ Certification or equivalent experience
· Good working knowledge of Active Directory
· 2+ years’ experience providing technical support in a fast paced and constantly changingenvironment up to executive management level.
· Excellent customer service and communicationskills including providing VIP support
· Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 andO365
· Advanced knowledge of Microsoft Office suite of applications
· Support of End User for video conferencing units.
Support of mobile devices
*Duties & Responsibilities:*
Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions.
Duties shall include, but not be limited to:
• Diagnosing and troubleshooting desktop system,printer and operating problems
• Consulting and instructing users on hardware andsoftware questions/issues
• Collaborate with other IT Services Data Centerand Network Infrastructure teams
• Install, maintain and upgrade equipment and itsassociated infrastructure
• Runs diagnostic tests to isolate system problemsas well as proactive activities
• Operating Systems Windows, OS-X
• MS Office (Windows and knowledge of Mac)software
• Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
• Hands on experience removing viruses and spyware using various tools (Windows) Identifies, researches, and resolves technical problems including forming an RCA
• Responds to telephone calls, email, service tickets, and dispatched requests for technical support
• Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window
Base Requirements
Ø *Excellent written and verbal communication and customer service skills *with proven ability towork in fast paced environments
Ø Commercial experience in an IT support technician role that includes 2 years of technical support experience in a hybrid Windows and MAC environment
Ø Experience in working with a helpdesk operation,to include Windows and Mac clients
Ø 2 years’ Experience with mobile applications/products including: iPhone, iPad, and Android Platforms Expertise in iPad / iPhone
Ø Self-starter that is able to collaborate actively withothers in a cross-functional team
Ø Proven attention to detail and high standards for quality
Ø Excellent organizational/administrative/technicalskills with agility to re-prioritize as necessary
Ø Skilled in documenting written troubleshootingsteps and instructions
Ø Business professional attire
Job Type: Full-time
Benefits:
* 401(k)
* Dental insurance
* Health insurance
Schedule:
* Day shift
* Monday to Friday
Ability to Relocate:
* Rio Rancho, NM 87124: Relocate before starting work (Required)
Work Location: In person
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